1. Overview
At NylianHomeDecor, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or refund within 15 days of receiving your order.
2. Return Conditions
- Returns must be requested within 15 days from the date of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Products that show signs of use, damage, or missing parts not caused by our error will not be eligible for return.
3. How to Initiate a Return
To initiate a return, please contact us at [email protected] with your order details, reason for return, and any supporting photos if necessary. Our team will guide you through the return process.
4. Refund Process
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of the refund.
- If approved, refunds will be processed in cash at the time of product pickup or via coordination through our delivery team.
- Only Cash on Delivery (COD) is available — no digital or card refunds will be provided.
5. Contact Us
For any questions related to returns and refunds, reach out to:
📧 [email protected]